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GENERAL
Q. What do I do if there is not an exclusive Amy’s Presence™ studio in my area?
A. We are adding new exclusive studios frequently, please keep checking the studio locator on the website.
Q. Do I have to go to an exclusive Amy’s Presence™ studio for a consultation?
A. Yes, only specially certified Amy’s Presence™ studios may sell Amy’s Presence™ exclusive wigs. They will evaluate your hair loss and recommend the proper wig for your style and lifestyle. They will do a cut-in to fit your facial features, and they will teach you how to care for the wig.
Q. I requested a catalog a couple weeks ago and have not received it yet, when might I expect it?
A. We are constantly sending out catalogs. If you have not received your catalog in two weeks, you can email again, download a catalog off the web site, or call the closest exclusive Amy’s Presence™ studio and they can mail one to you.
Q. Are Amy’s Presence™ wigs available outside the U.S.?
A. Yes, click Locate a Studio to locate a dealer in your area.
Q. Why do you only sell your wigs at exclusive Amy’s Presence™ studios?
A. We sell them to qualified studios who have undergone our certification training program. "Amy wanted to make sure that women get the one on one attention and support that’s needed when dealing with hair loss issues."
Q. How do I become an exclusive Amy’s Presence™ studio?
A. The hair related business or salon must contact International Hairgoods, Inc., at info@inthair.com, to discuss the qualifications for becoming a Certified Exclusive Studio for Amy’s Presence™ wigs.
Q. Must I have a cosmetologist license to carry the line?
A. The business must have a hair related business license and will require a stylist who is licensed in the state the studio is located in, do the finish styling on the wigs. (Some states require licensed stylists for wig work and some do not.)
ABOUT AMY’S PRESENCE™ WIGS
Q. What makes Amy’s Presence™ wigs different from other wigs on the Market?
A. Amy has built them with comfort in mind. She has actually selected the most comfortable materials, and has designed a recession that is natural for a woman. She has added options that no other wig has ever had that will make it much easier for women to have a normal life while dealing with the hair loss and wig process. You will need to go in for a consultation with a Certified Consultant who will show you these options that are so unique, including some of the wigs made from the fabulous Cyberhair.
Q. How many different types of hair are used in Amy’s Presence™ wigs?
A. There are three different types of hair used: Synhair, Luxhair and Cyberhair. The Certified consultant will show you each of them, and recommend the best one for your lifestyle.
Q. How many different types of cap constructions are available with Amy’s Presence™ wigs?
A. Two different caps, the Ultimate cap and the Active Cap.
Q. Are Amy’s wigs really lighter in weight than other wigs on the market?
A. Yes they are, you will feel the difference when you try them on.
Q. Are there different color effects available?
A. Yes, there is a lot of color variety created by Amy and her consulting staff.
CHOOSING A WIG
Q. Which wig will be the easiest to style?
A. Any of the Cyberhair wigs will be the easiest to maintain. They have style memory so they need very little styling.
Q. Which wig would be best if I like to change my hairstyle at home?
A. Either the Skye or the Willow, which are made of Luxhair and allow you to use curling irons and blow dryers for altering the style. Make sure you get instructions from the Certified Technician on how to achieve this without damaging your Luxhair.
Q. Which wig is best for me to work out in?
A. Both the Amy and the Kassia are made with Cyberhair and have the Active cap, which allows air to flow through it, keeping you more comfortable when perspiring.
Q. What is the Sport System?
A. This is a specific wig made from Cyberhair, built for with an extremely lightweight base that is porous enough to allow water to move right though the cap when swimming or working out, just as if it were your own hair. A Certified consultant will explain the recommended procedure to follow and how this system works with your lifestyle.
Q. What is the Intimacy System?
A. This is a Specific wig made from Cyberhair and built for comfort with a recommended procedure to follow, that keeps your wig looking great during those intimate times.
FITTING AND STYLING
Q. How long will the consultation take?
A. Usually about 1 hour, sometimes shorter or longer, depending on the amount of questions you may have.
Q. Do I have to have my Amy’s Presence™ wig cut?
A. Yes, you will need to have it cut by the Certified Technician who has been specially trained on the Amy’s Presence™ wigs and who will professionally style and cut it for your facial features.
Q. How long will the cut-in take?
A. Normally about 1 hour. A lot of preparation work is done before the cut-in begins, the technician needs to prepare the fit and hair for your specific needs.
Q. Can I have my personal hairstylist fit and cut-in my Amy’s Presence™ wig?
A. Please understand that all certified Amy’s Presence™ technicians working on the Amy’s Presence™ wigs must attend training to receive certification on how to fit the caps, and how to cut and handle the special hair available on the Amy’s Presence™ wigs. We do not recommend having an uncertified technician work on your wig.
Q. Can I order from the catalog and have my own stylist do the styling?
A. You cannot place an order from the catalog, you must go to a Certified Exclusive Amy’s Presence™ Studio listed on the website. They will do a consultation with you and recommend the best solution for your hairloss and lifestyle. They will then have one of the certified Amy’s Presence™ technicians fit and style the wig for you.
Q. Do the Exclusive Amy’s Presence™ Studios have all the styles in stock for me to try on?
A. Each Exclusive Studio has at least one of each style for you to try on.
Q. Do the Amy’s Presence™ wig caps fit many different shapes of the head?
A. Yes they do, they are built to expand and contract to many different shapes.
CARE OF AMY’S PRESENCE™ WIGS
Q. Do I have to use the Amy’s Presence™ Hair Care Products?
A. Yes, you will want to use the specially blended hair care products for the specific hair that your wig is made of. This will protect your investment.
Q. Do I have to use the Special brush on my Amy’s Presence™ wig?
A. Yes, to protect your wig and keep it looking its best at all times.
Q. How long does an Amy’s Presence™ wig last?
A. This really depends on your life-style, how you care for your wig, and which wig you choose.
Q. Can I only buy the hair care products from an exclusive Amy’s Presence™ studio, or can I order them online?
A. You can purchase all the hair care products from any Certified Exclusive Amy’s Presence™ studio. Some studios will have this feature available on their web site for purchase of hair care products.
AMY’S PRESENCE™ SPORT SWIM WIGS
Q. How do I swim in an Amy’s Presence™ Sport/Swim wig?
A. When you go in for your consultation, the certified technician will evaluate your hair loss and recommend the procedure you will follow for swimming.
Q. How does the Sport/Swim cap stay on?
A. The wigs used for swimming can stay on many different ways depending on your hairloss situation, You will be given a recommendation for the best method by the certified technician once they evaluate your hairloss.
Q. When I am done swimming in my Cyberhair Sport/Swim Wig, do I blow dry the wig or can I let it air dry?
A. You will love the Sport/Swim Wig with Cyberhair, it is so easy, all you need to do is shake your head and finger comb your hair and it dries so fast there is no need for a blow dryer.
Q. Does the chlorine in the pool affect the color of the Cyberhair Sport/Swim Wig?
A. No it will not, the Swim Wig is made with our fabulous Cyberhair, which has color retention. However, you will want to always protect your hair, and your certified technician will explain the system for swimming. It is very simple.
Q. Does Sea Water affect the color of the Cyberhair Sport/Swim Wig?
A. No it will not, the Sport/Swim wig is made with our fabulous Cyberhair, which has color retention. However, you will want to always protect your hair, and your certified technician will explain the system for swimming. It is very simple.
Q. I am an active sports enthusiast and I perspire a lot. Will the Cyberhair Sport/Swim Wig last just as long even if I wash it often?
A. Yes it will, Cyberhair loves water and loves to be washed.
Q. Will the Cyberhair Sport/Swim Wig fade in the sun?
A. No it will not, the Sport/Swim wig is made with our fabulous Cyberhair, which has color retention.
PURCHASING AMY’S PRESENCE™ WIGS
Q. How much do the Amy’s Presence™ Wigs cost?
A. They vary in price depending on the wig and the service needed to make the delivery. Please call to set up a consultation so the exclusive Amy’s Presence™ studio can evaluate your hair loss and recommend the proper wig and procedure needed specifically for you. At that time, they will quote you a price.
Q. Can I purchase an Amy’s Presence™ Coral Collection wig on the internet?
A. No, this collection is only available for delivery in an exclusive Amy’s Presence™ studio that has been trained to cut and style your Amy’s Presence™ wig.
Q. Do I have to have two Amy’s Presence™ wigs?
A. You do not have to, but for security it is nice, like having an extra pair of glasses in case something should happen. Many women like to change their hairstyles, so they have multiple wigs of different styles and colors. Additionally, for those women who are concerned about complete discretion, depending on the circumstance and your particular need, it helps having two wigs that look exactly the same but serve different purposes. i.e. a Kassia Sport Wig for when you need to work out, matched with a human hair Willow for all other occasions.
Q.I want to purchase an Amy’s Presence™ wig for my friend and surprise her, how do I do it?
A. You can give her a gift certificate from one of the exclusive Amy’s Presence™ studios listed on the website, or you can accompany her on her consultation with the certified technician. Remember, the wig must be properly fitted to her head and cut-in to her facial features.
Q. What is the most expensive wig in the Amy’s Presence™ Coral Collection?
A. Our Cyberhair wigs cost more because of the exclusive, patented and unique qualities of the hair.
Q. What is the least expensive wig in the Amy’s Presence™ Coral Collection?
A. Shorter length pieces made of Synhair, such as Chantel, are our least expensive wigs.
OTHER PRODUCTS
Q. Does Amy’s Presence™ Coral Collection have wigs for children?
A. Yes, the Hannah has been designed for active kids. Most styles work for children and are available in children’s sizes. Some wigs can be custom cut to a child’s style and facial features.
Q. Are eyebrows available in the Amy’s Presence™ Coral Collection?
A. Not at this time, but it is in her plan for the future.
Q. I am not completely bald, and only need coverage for a small area on my head, does Amy have a solution for that?
A. Please watch the website for future products that will cover different areas of the head.
Q. What if the color selection does not fill my needs for hair color?
A. The Exclusive Studio can create a color system for you. Amy is also creating new colors all the time. Please keep checking with the Exclusive Studios for updates in colors.
Q. Do you make wigs for African American women?
A. Amy’s Presence™ Coral Collection is a universal line for all women that fit all nationalities and ethnicities, it really depends on the style you are looking for.
Q. Are you going to add hats and scarves that can cover heads and still look good?
A. We have scarves that have been created by Amy. Please check back often for more new accessories and styles of head coverings.
TROUBLESHOOTING
Q. How can I keep my Cyberhair wig looking great?
A. Daily maintenance with Amy’s Presence products, which have been formulated especially for Amy’s Presence wigs will help keep your wig looking great. In addition, you should return to your Exclusive Amy’s Presence Studio for a Professional Rejuvenation Treatment every 4 to 6 weeks.
Q. Can I change the overall color of the Cyberhair?
A. No Cyberhair cannot be colored. Cyberhair is designed to maintain it’s color throughout the life of the wig.
Q. How do I make my child ‘s wig secure?
A. Use Amy’s Presence contact film for a skin attachment, or use finger flex clips if you child has hair.
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